Services

Frequently Asked Questions
Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet.
How long do credits take?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Shopping FAQs
Which credit cards do you accept?
Visa, Master card and Discover/Novus cards are accepted, as well as debit cards which
bear the Visa or Master card logo. American Express is accepted.
Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If
the order has already been sent to the vendor we will attempt to cancel the order, but
cannot guarantee that the cancellation will be possible. If you do receive an order that
was canceled, accept delivery of the item and call the Customer Service Center for
return instructions.

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take
7-10 business days for you to receive your credit. You should see this on your next
credit card statement or the following one, depending on where you are in your billing
cycle.
Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or
provide a credit for the full merchandise amount less any shipping charges.
Merchandise returned without authorization will be refused, and the carrier will charge
you freight in both directions. To avoid a restocking charge, please return your
merchandise in the original box and packing materials. Do not destroy or discard
original packing for 30 days. Special order merchandise is not returnable.
What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases.
On occasion, however, an order may be delayed due to availability or other
circumstances. In the unlikely event there is a change or delay in filling your order, we
will notify you via phone, postal mail or email. We know that this can be inconvenient,
and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery.
You can wait for the new delivery date, or cancel for a full refund at any time prior to
shipment. We constantly update our computer system with new information from our
vendors. On rare occasions new circumstances come to our attention after the
placement of your order. Therefore, we reserve the right to cancel your order for a full
refund at any time.
Why was I charged sales tax on my purchase?
State tax is applied to an item if Colamartini Interiors or the shipping vendor conducts
business in the shipping address state.
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 10-15 days, and
promotional items should ship in 7-10 days. Large items are shipped via common
carrier (trucking company) and may take up to 21-28 days to arrive.
Can I have an order shipped to my PO. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street
address is needed to ensure proper delivery. If a PO. Box is used as a shipping
address, an error message will appear when submitting the order.
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your
address with the address you want to ship your merchandise to, then continue.
Remember to use a street address, not a Post Office Box, for any shipping address.
How are shipping charges calculated?
Shipping charges vary according to product type and destination. Most products are
shipped via UPS/RPS (because they offer package insurance and excellent tracking
software). Larger items are generally shipped via common carrier. The larger, heavier
and further from our Phoenix, Arizona warehouse the more the freight will cost.